Shipping Policy

At DOGS & KATY, we process all orders within 1 to 3 business days after payment confirmation.

Estimated Delivery Times

• Peninsula: 2 to 4 business days
• Balearic Islands: 3 to 5 business days
• Canary Islands, Ceuta, and Melilla: 5 to 10 business days

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number so you can locate your package at any time.

Shipping Issues

If your order arrives damaged or you do not receive it within the indicated timeframe, please contact us through our Contact page, and we will resolve it as soon as possible.