Terms and Conditions

By making a purchase at DOGS & KATY, you agree to the following terms and conditions. We recommend that you read them carefully.

1. General information

DOGS & KATY is an online pet products store with a registered address at Calle Abatxolo N21, Portugalete, Bizkaia, 48920, Spain.

2. Products and prices

All prices include applicable VAT. We reserve the right to modify prices without prior notice, although the price in effect at the time of purchase will always be applied.

3. Purchase process

To place an order, you must select the products, add them to your cart, and complete the payment process. You will receive an email confirmation once the order has been processed.

4. Shipping and delivery

Please refer to our Shipping Policy for delivery times and conditions.

5. Returns

Please refer to our Returns Policy for the return process and conditions.

6. Right of withdrawal (EU)

As a consumer in the EU, you have the right to withdraw from your purchase within 14 calendar days without needing to provide a reason.

7. Data protection

Your personal data will be processed in accordance with our Privacy Policy and current regulations (GDPR).

8. Contact

For any inquiries, you can contact us through our Contact page.